Our Services
50 articles
🏠 Accommodation
Find out how to secure our accommodation in just a few steps
How can I amend a booking (guest name, period of stay etc.)?
How do I cancel a booking?
Can I arrange an early check-in/late check-out?
How do I know if the hotel provides parking facilities or transfer services?
When is check-in and check-out time?
Can you provide a reservation confirmation using the property letterhead?
We have contacted the hotel, and they say they don't have our reservation. What should we do?
What if I can’t find the requested hotel online?
How do I make a group reservation?
In which conditions is a booking canceled automatically?
Where can I download the voucher and invoice?
Where can I check my bookings?
How can I find sustainable hotels?
Do you charge a cancellation fee? I have already paid for the booking.
How can I make sure that the room I have booked has the exact type and number of beds that I need?
Can I cancel one room when I booked more than one room in a single booking?
🚐 Transfer
Learn more about booking our transfer services
How to book a transfer?
Making a booking
How do I know that the customer's wishes will be fulfilled?
How to make changes to the route after the booking has been made?
How do I receive a transfer voucher?
What is included in the cost of the transfer?
Paying for the transfer booking
How do I change my transfer?
How do I cancel my reservation?
When do I get a refund on a cancelled order?
What are the terms for changing the route or trip details before or during the transfer?
Might the driver for a particular transfer be changed?
Transfer terms
Meeting the driver
🚗 Car rental
Discover how to rent a car using out platform
How long before the trip can I book a car?
How do I book a car?
How do I pay for a car booking?
What is the time limit for paying for an order?
How can I change my booking?
How do I create a request from my account?
What classes of cars can I book?
What is included in the car rental price?
How do I add additional services (e.g., a child seat, booster, or GPS navigator) to my order?
What is the fuel policy for car rentals?
How do I make and return a security deposit?
How do I get insurance?
How to cancel a paid order?
When will the money for the canceled order be returned?
Where can I view and download the booking information?
At what age can I book a car?
What documents are needed to rent a car?
In which countries is car rental available?
How does the client receive the rented car upon arrival?
How does the client return the rented car?