Our Services
74 articles
🏠 Accommodation
Find out how to secure our accommodation in just a few steps
How can I amend a booking (guest name, period of stay etc.)?
How do I cancel a booking?
Can I arrange an early check-in/late check-out?
How do I know if the hotel provides parking facilities or transfer services?
When is check-in and check-out time?
Can you provide a reservation confirmation using the property letterhead?
We have contacted the hotel, and they say they don't have our reservation. What should we do?
What if I can’t find the requested hotel online?
How do I make a group reservation?
In which conditions is a booking canceled automatically?
Where can I download the voucher and invoice?
Where can I check my bookings?
How can I find sustainable hotels?
Do you charge a cancellation fee? I have already paid for the booking.
How can I make sure that the room I have booked has the exact type and number of beds that I need?
Can I cancel one room when I booked more than one room in a single booking?
✈️ Air tickets
Check out how to book air tickets on RateHawk
How can I book a flight?
Can I book multi-city flights?
How can I book a flight ticket for a child or an infant traveling alone?
What should I know before booking low-cost airlines?
How can I book low-cost airline tickets on RateHawk?
What search filters are there, and what can I use them for?
Where can I check the flight booking status?
What can excessive unpaid air ticket bookings lead to?
What counts as a canceled booking?
How many unpaid bookings can I have?
What happens if I exceed the cancellation limit?
What should I do to avoid cancellation issues?
How to pay for air tickets by card?
How can I pay from the credit limit?
How can I top up my Overpay balance?
Where can I find and download air ticket invoices?
What is a ticket time limit?
Where can I find the ticket time limit?
How to issue/pay for air tickets before the time limit deadline?
Why may low-cost tickets take longer to issue?
What can I expect when booking low-cost air tickets?
What should I do if the low-cost ticket issuing takes too long?
How can I change an unpaid booking?
Can I change a paid booking?
What’s important to know before changing a paid booking?
What should I do to make changes to a paid booking?
How to cancel a paid booking?
Where can I find fare exchange and refund rules?
What should I know about exchange and refund rules?
How to order a meal?
How to add extra luggage?
Where can I find luggage allowance?
What are special requests?
What should I do if I need a special service?
Where can I find the booking information and documents?
How can I download details of paid bookings?
Can I use my loyalty card for a flight booking?
How the Credit Limit Works When Booking with RateHawk
🚗 Car rental
Discover how to rent a car using our platform
How long before the trip can I book a car?
How do I book a car?
How do I pay for a car booking?
What is the time limit for paying for an order?
How can I change my booking?
How do I create a request from my account?
What classes of cars can I book?
What is included in the car rental price?
How do I add additional services (e.g., a child seat, booster, or GPS navigator) to my order?
What is the fuel policy for car rentals?
How do I make and return a security deposit?
How do I get insurance?
How to cancel a paid order?
When will the money for the canceled order be returned?
Where can I view and download the booking information?
At what age can I book a car?
What documents are needed to rent a car?
In which countries is car rental available?
How does the client receive the rented car upon arrival?
How does the client return the rented car?