Our Services
111 articles
🏠 Accommodation
Find out how to secure our accommodation in just a few steps
- How can I amend a booking (guest name, period of stay, etc.)?
- How do I cancel a booking?
- Can I arrange an early check-in/late check-out?
- Which filters can I apply when searching for accommodation?
- When is check-in and check-out time?
- Can I receive a reservation confirmation with the property letterhead?
- What should I do if I contact the hotel and they say they don't have my reservation?
- What if I can’t find the requested hotel online?
- How do I make a group reservation?
- In which conditions is a booking canceled automatically?
- Where can I download the voucher and invoice?
- Where can I check my bookings?
- How can I find sustainable hotels?
- Do you charge a cancellation fee? I have already paid for the booking.
- How can I make sure that the room I have booked has the exact type and number of beds that I need?
- Can I cancel one room when I booked more than one room in a single booking?
- How to book a hotel with payment at check-in?
🚐 Transfer
Learn more about booking our transfer services
- Making a booking
- How do I know that the customer's wishes will be fulfilled?
- How do I receive a transfer voucher?
- What is included in the cost of the transfer?
- Paying for the transfer booking
- How do I change my transfer?
- How do I cancel my reservation?
- When do I get a refund on a cancelled order?
- What are the terms for changing the route or trip details before or during the transfer?
- Might the driver for a particular transfer be changed?
- Transfer terms
- Meeting the driver
- How to make changes to the route after the booking has been made?
- Istanbul and Antalya Airport Transfers
- How can my client receive updated driver's information?
🚗 Car rental
Discover how to rent a car using our platform
- How long before the trip can I book a car?
- How do I book a car?
- How do I pay for a car booking?
- What is the time limit for paying for an order?
- How can I change my booking?
- How do I create a request from my account?
- What classes of cars can I book?
- What is included in the car rental price?
- How do I add additional services (e.g., a child seat, booster, or GPS navigator) to my order?
- What is the fuel policy for car rentals?
- How do I make and return a security deposit?
- How do I get insurance?
- How to cancel a paid order?
- When will the money for the canceled order be returned?
- Where can I view and download the booking information?
- At what age can I book a car?
- What documents are needed to rent a car?
- In which countries is car rental available?
- How does the client receive the rented car upon arrival?
- How does the client return the rented car?
- What is the car rental map on RateHawk?
- How do I filter for only non-electric cars?
- How do I filter for 4WD cars?
- What is Refundable Excess insurance?
- What are one-way car rental offers?
- What is a SIPP code?
✈️ Air tickets
Check out how to book air tickets on RateHawk
- How can I book a flight?
- Can I book multi-city flights?
- How can I book a flight ticket for a child or an infant traveling alone?
- What should I know before booking low-cost airlines?
- How can I book low-cost airline tickets on RateHawk?
- What search filters are there, and what can I use them for?
- Where can I check the flight booking status?
- What can excessive unpaid air ticket bookings lead to?
- What counts as a canceled booking?
- How many unpaid bookings can I have?
- What happens if I exceed the cancellation limit?
- What should I do to avoid cancellation issues?
- How to pay for air tickets by card?
- How can I pay from the credit limit?
- How can I top up my Overpay balance?
- Where can I find and download air ticket invoices?
- What is a ticket time limit?
- Where can I find the ticket time limit?
- How to issue/pay for air tickets before the time limit deadline?
- Why may low-cost tickets take longer to issue?
- What can I expect when booking low-cost air tickets?
- What should I do if the low-cost ticket issuing takes too long?
- How can I change an unpaid booking?
- Can I change a paid booking?
- What’s important to know before changing a paid booking?
- What should I do to make changes to a paid booking?
- How to cancel a paid booking?
- Where can I find fare exchange and refund rules?
- What should I know about exchange and refund rules?
- How to order a meal?
- How to add extra luggage?
- Where can I find luggage allowance?
- What are special requests?
- What should I do if I need a special service?
- Where can I find the booking information and documents?
- How can I download details of paid bookings?
- Can I use my loyalty card for a flight booking?
- How the credit limit works when booking with RateHawk
- Add extra baggage after booking a flight
🚅 Rail
Explore how to book rail routes
- What railway coverage does RateHawk offer?
- What are the key benefits of using RateHawk's railway booking platform?
- How does the credit limit work when booking train tickets, and why is it beneficial for partners?
- How can I book a train ticket on the platform?
- How do I pay for previously booked tickets?
- Are train tickets purchased with RateHawk refundable?
- How do I cancel a booking?
- How do I fill in passenger data?
- Is there a time limit for using a train ticket?
- Where can I view and download the booking information?
- How do I download closing documents?
- Is it possible to issue a train ticket for a child?
- Do I need a printed ticket to board the train?
- How does RateHawk ensure such competitive pricing?