At what age is a child considered an adult passenger?

A passenger aged from 3 to 12 years and not taller than 150 cm is considered a child.

At the same time, a child of any age is considered to be a passenger. For example, if the car’s carrying capacity is three passengers then these could be two adults and one child, or one adult and two children.

Are we required to order a child seat?

In most countries, child seats are compulsory for driving children up to 12 years old.

A passenger may also bring their own seat providing they have checked that it meets the road safety standards of the country in which they will be travelling. At the same time, you are required to list the child among the passengers and add a comment that you will bring your own car seat.

Please note that in many countries a booster is not considered a proper child seat.

What child seats are provided for transporting children?

The transfer company provides four categories of child seats. Each category is for the child’s age and weight range:

The remaining car seat specifications meet the traffic regulations of the country in which the journey will take place.

How to record that a baby is being transported in the booking?

If a passenger is travelling with a baby without their own baby seat then please add Baby seat for up to one year to the order.

If a passenger is travelling with a baby with their own baby seat then please note that the seat occupies one passenger place in the car.

How do I order car seats for children of different ages?

If the passengers include children of different ages then you may select child seats with different specifications in the booking form.

Each child (irrespective of age) is considered a full passenger and has its own place in the car. If any child is left without a child seat then the driver reserves the right to cancel the trip.

How do I choose an appropriate car?

We recommend choosing a car based on its carrying capacity. Above all, consider the number of passenger seats and the amount of luggage..

Everything else depends on the passenger’s budget or the company travel policy.

Does a child in a car seat count as a passenger?

Yes, a child in a child seat occupies a separate place and is considered a passenger.

What if I need help with a wheelchair?

Please specify this in the Comments section when making the booking.

How do I know the car’s carrying capacity?

Information about the car’s carrying capacity (the number of passengers and luggage pieces allowed) is indicated in the rate information.

Please note: a child counts as a passenger and occupies a separate place.

The number of luggage pieces is calculated based on the standard size of one piece of luggage up to 55х45х25 cm (22x18x10 inches).

How do I arrange the transportation of sports equipment?

If the passenger is traveling with sports equipment, please indicate this in the special “sports baggage” checkbox when booking a transfer. If there is no such checkbox, write a note about the presence of sports equipment in the field “comments to the driver”.

How do I arrange the transportation of oversized luggage?

Oversized luggage is considered to be over 55х45х25 cm (22x18x10 inches) in size.

If the passenger plans to bring oversized luggage please contact our support service. We will make a request to the service supplier so that they select an appropriate car.

How do I arrange to bring my pet?

If the passenger is travelling with a pet then please indicate this in the booking form. During the journey, the pet must be carried in a cage or pet carrier.

At what point does free pickup time begin?

If the passenger is picked up from an airport, the time begins from the moment the flight arrives on schedule (provided that a flight number is specified). The free waiting time depends on the conditions of the order — you can read them on the booking page.

If there is no flight number specified or a passenger is picked up from a hotel, apartment, or office, the free waiting time begins from the time the transfer was submitted, which was specified when the order was placed.

What should a passenger do if the flight was delayed or arrived early?

We track the flight arrival data, therefore the driver will wait for the passenger in the arrivals area, even if the flight is delayed or has arrived early. If the driver is not there, we recommend that the passenger contact him/her by telephone or send an SMS in order to speed up the meeting at the airport.

The free waiting time depends on the conditions of the order — you can read them on the booking page.

Can a passenger add a stop or change the address?

Yes. If the journey time doesn’t change significantly the driver will do this for free. If the journey time does change significantly, then the passenger will have to pay for the changed route in cash to the driver in the local currency.

Can additional passengers join the trip on the spot?

Yes, if the car has sufficient carrying capacity. If the car’s carrying capacity cannot allow additional passengers then the driver has the right to refuse. The same rules apply to extra luggage.