RateHawk

How to book accommodation, flights, transfers, car rentals, and rail services

Bookings

Our Services

How can I amend a booking (guest name, period of stay etc.)?

How do I cancel a booking?

Can I arrange an early check-in/late check-out?

How do I know if the hotel provides parking facilities or transfer services?

When is check-in and check-out time?

Can you provide a reservation confirmation using the property letterhead?

We have contacted the hotel, and they say they don't have our reservation. What should we do?

What if I can’t find the requested hotel online?

How do I make a group reservation?

In which conditions is a booking canceled automatically?

Where can I download the voucher and invoice?

Where can I check my bookings?

How can I find sustainable hotels?

Do you charge a cancellation fee? I have already paid for the booking.

How can I make sure that the room I have booked has the exact type and number of beds that I need?

Can I cancel one room when I booked more than one room in a single booking?

Find out how to secure our accommodation in just a few steps

🏠 Accommodation

How can I book a flight?

Can I book multi-city flights?

How can I book a flight ticket for a child or an infant traveling alone?

What should I know before booking low-cost airlines?

How can I book low-cost airline tickets on RateHawk?

What search filters are there, and what can I use them for?

Where can I check the flight booking status?

What can excessive unpaid air ticket bookings lead to?

What counts as a canceled booking?

How many unpaid bookings can I have?

What happens if I exceed the cancellation limit?

What should I do to avoid cancellation issues?

How to pay for air tickets by card?

How can I pay from the credit limit?

How can I top up my Overpay balance?

Where can I find and download air ticket invoices?

What is a ticket time limit?

Where can I find the ticket time limit?

How to issue/pay for air tickets before the time limit deadline?

Why may low-cost tickets take longer to issue?

What can I expect when booking low-cost air tickets?

What should I do if the low-cost ticket issuing takes too long?

How can I change an unpaid booking?

Can I change a paid booking?

What’s important to know before changing a paid booking?

What should I do to make changes to a paid booking?

How to cancel a paid booking?

Where can I find fare exchange and refund rules?

What should I know about exchange and refund rules?

How to order a meal?

How to add extra luggage?

Where can I find luggage allowance?

What are special requests?

What should I do if I need a special service?

Where can I find the booking information and documents?

How can I download details of paid bookings?

Can I use my loyalty card for a flight booking?

How the Credit Limit Works When Booking with RateHawk

Check out how to book air tickets on RateHawk

✈️ Air tickets

How long before the trip can I book a car?

How do I book a car?

How do I pay for a car booking?

What is the time limit for paying for an order?

How can I change my booking?

How do I create a request from my account?

What classes of cars can I book?

What is included in the car rental price?

How do I add additional services (e.g., a child seat, booster, or GPS navigator) to my order?

What is the fuel policy for car rentals?

How do I make and return a security deposit?

How do I get insurance?

How to cancel a paid order?

When will the money for the canceled order be returned?

Where can I view and download the booking information?

At what age can I book a car?

What documents are needed to rent a car?

In which countries is car rental available?

How does the client receive the rented car upon arrival?

How does the client return the rented car?

Discover how to rent a car using our platform

🚗 Car rental

Find answers and get help from Intercom Support and Community Experts

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