RateHawk

How to book accommodation, flights, transfers, car rentals, and rail services

Bookings

Our Services

How can I amend a booking (guest name, period of stay etc.)?

How do I cancel a booking?

Can I arrange an early check-in/late check-out?

How do I know if the hotel provides parking facilities or transfer services?

When is check-in and check-out time?

Can you provide a reservation confirmation using the property letterhead?

We have contacted the hotel, and they say they don't have our reservation. What should we do?

What if I can’t find the requested hotel online?

How do I make a group reservation?

In which conditions is a booking canceled automatically?

Where can I download the voucher and invoice?

Where can I check my bookings?

How can I find sustainable hotels?

Do you charge a cancellation fee? I have already paid for the booking.

How can I make sure that the room I have booked has the exact type and number of beds that I need?

Can I cancel one room when I booked more than one room in a single booking?

Find out how to secure our accommodation in just a few steps

🏠 Accommodation

How to book a transfer?

Making a booking

How do I know that the customer's wishes will be fulfilled?

How to make changes to the route after the booking has been made?

How do I receive a transfer voucher?

What is included in the cost of the transfer?

Paying for the transfer booking

How do I change my transfer?

How do I cancel my reservation?

When do I get a refund on a cancelled order?

What are the terms for changing the route or trip details before or during the transfer?

Might the driver for a particular transfer be changed?

Transfer terms

Meeting the driver

Learn more about booking our transfer services

🚐 Transfer

How long before the trip can I book a car?

How do I book a car?

How do I pay for a car booking?

What is the time limit for paying for an order?

How can I change my booking?

How do I create a request from my account?

What classes of cars can I book?

What is included in the car rental price?

How do I add additional services (e.g., a child seat, booster, or GPS navigator) to my order?

What is the fuel policy for car rentals?

How do I make and return a security deposit?

How do I get insurance?

How to cancel a paid order?

When will the money for the canceled order be returned?

Where can I view and download the booking information?

At what age can I book a car?

What documents are needed to rent a car?

In which countries is car rental available?

How does the client receive the rented car upon arrival?

How does the client return the rented car?

Discover how to rent a car using out platform

🚗 Car rental

Find answers and get help from Intercom Support and Community Experts

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