RateHawk

How to book accommodation, flights, transfers, car rentals, and rail services

Bookings

Our Services

How can I amend a booking (guest name, period of stay etc.)?

How do I cancel a booking?

Can I arrange an early check-in/late check-out?

How do I know if the hotel provides parking facilities or transfer services?

When is check-in and check-out time?

Can you provide a reservation confirmation using the property letterhead?

We have contacted the hotel, and they say they don't have our reservation. What should we do?

What if I can’t find the requested hotel online?

How do I make a group reservation?

In which conditions is a booking canceled automatically?

Where can I download the voucher and invoice?

Where can I check my bookings?

How can I find sustainable hotels?

Do you charge a cancellation fee? I have already paid for the booking.

How can I make sure that the room I have booked has the exact type and number of beds that I need?

Can I cancel one room when I booked more than one room in a single booking?

Find out how to secure our accommodation in just a few steps

🏠 Accommodation

Making a booking

How do I know that the customer's wishes will be fulfilled?

How do I receive a transfer voucher?

What is included in the cost of the transfer?

Paying for the transfer booking

How do I change my transfer?

How do I cancel my reservation?

When do I get a refund on a cancelled order?

What are the terms for changing the route or trip details before or during the transfer?

Might the driver for a particular transfer be changed?

Transfer terms

Meeting the driver

How to make changes to the route after the booking has been made?

Learn more about booking our transfer services

🚐 Transfer

How long before the trip can I book a car?

How do I book a car?

How do I pay for a car booking?

What is the time limit for paying for an order?

How can I change my booking?

How do I create a request from my account?

What classes of cars can I book?

What is included in the car rental price?

How do I add additional services (e.g., a child seat, booster, or GPS navigator) to my order?

What is the fuel policy for car rentals?

How do I make and return a security deposit?

How do I get insurance?

How to cancel a paid order?

When will the money for the canceled order be returned?

Where can I view and download the booking information?

At what age can I book a car?

What documents are needed to rent a car?

In which countries is car rental available?

How does the client receive the rented car upon arrival?

How does the client return the rented car?

Discover how to rent a car using our platform

🚗 Car rental

How can I book a flight?

Can I book multi-city flights?

How can I book a flight ticket for a child or an infant traveling alone?

What should I know before booking low-cost airlines?

How can I book low-cost airline tickets on RateHawk?

What search filters are there, and what can I use them for?

Where can I check the flight booking status?

What can excessive unpaid air ticket bookings lead to?

What counts as a canceled booking?

How many unpaid bookings can I have?

What happens if I exceed the cancellation limit?

What should I do to avoid cancellation issues?

How to pay for air tickets by card?

How can I pay from the credit limit?

How can I top up my Overpay balance?

Where can I find and download air ticket invoices?

What is a ticket time limit?

Where can I find the ticket time limit?

How to issue/pay for air tickets before the time limit deadline?

Why may low-cost tickets take longer to issue?

What can I expect when booking low-cost air tickets?

What should I do if the low-cost ticket issuing takes too long?

How can I change an unpaid booking?

Can I change a paid booking?

What’s important to know before changing a paid booking?

What should I do to make changes to a paid booking?

How to cancel a paid booking?

Where can I find fare exchange and refund rules?

What should I know about exchange and refund rules?

How to order a meal?

How to add extra luggage?

Where can I find luggage allowance?

What are special requests?

What should I do if I need a special service?

Where can I find the booking information and documents?

How can I download details of paid bookings?

Can I use my loyalty card for a flight booking?

How the credit limit works when booking with RateHawk

Check out how to book air tickets on RateHawk

✈️ Air tickets

What railway coverage does RateHawk offer?

What are the key benefits of using RateHawk's railway booking platform?

How does the credit limit work when booking train tickets, and why is it beneficial for partners?

How can I book a train ticket on the platform?

How do I pay for previously booked tickets?

Are train tickets purchased with RateHawk refundable?

How do I fill in passenger data?

Is there a time limit for using a train ticket?

How do I download closing documents?

Is it possible to issue a train ticket for a child?

Do I need a printed ticket to board the train?

How does RateHawk ensure such competitive pricing?

🚅 Rail

Find answers and get help from Intercom Support and Community Experts

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