To check the status of a completed flight booking:
Go to the “Orders” page in your account.
On the booking card, you will see the status of your booking, for example:
Booked
Your order has been created and is now listed in your account.
Issued
Your air ticket has been issued. You can now download the e-ticket and invoice, pay for the order, or request a refund if needed.
Waiting to be issued
The system is currently processing your request to issue the tickets.
Issuing error
There was a problem while issuing the ticket. Please contact support for assistance.
Payment
Your payment is being processed after you’ve issued the ticket.
Payment error
There was a problem with your payment (commonly due to an insufficient credit limit). Please try to pay again or contact your Account Manager for help.
Refund is requested
You have requested a refund. Our team will review your request and confirm the refund conditions.
Refund is completed
The refund has been processed and completed according to the agreed conditions.
If your booking shows an error status or you have questions about any status, please contact support for help.