Booking protection is available for accommodation, transfer, and car rental bookings with the Protected debt credit limit model when you choose “Book now and pay later.”
It lets you either protect a booking with Credit limit or keep a refundable booking active with Booking hold until the free cancellation deadline. The available options depend on the booking type and your remaining credit limit.
Air and rail bookings use a separate ticket-issuance flow. Instead of selecting a booking protection option, you can issue tickets against your credit limit and pay later.
What booking protection options are available?
Credit limit
Credit limit uses part of your available credit to protect the booking until payment.
When you select Credit limit:
The booking amount reduces your limit for new bookings.
The booking is protected from payment-related auto-cancellation.
You can complete the payment later.
Credit limit is available for refundable and non-refundable bookings when your remaining limit is sufficient.
Booking hold
Booking hold keeps booking active until the free cancellation deadline without using your credit limit.
Pay for the booking before the deadline shown on the order page or change protection type. Otherwise, it will be canceled automatically.
Booking hold:
Is available for refundable bookings only
Does not reduce your credit limit
Remains available when your credit limit is insufficient
Which option can I use?
Booking type | Sufficient credit limit | Insufficient credit limit |
Refundable | Credit limit or Booking hold | Booking hold only |
Non-refundable | Credit limit only | Book now and pay later is unavailable |
For non-refundable bookings, Credit limit is the only available protection option.
Can I change the protection option?
Yes. Open the booking in the “Orders” tab to view and manage its protection.
Before the auto-cancellation deadline, use the “Booking protection” switch in “Orders” to change a refundable booking’s status. Protection can be enabled only if your available credit limit is sufficient.
Does my Wallet balance protect an unpaid booking?
No. Having sufficient funds in your Wallet does not automatically protect an unpaid booking.
To prevent payment-related auto-cancellation, pay the booking in full or select Credit limit when available.
How can I prevent auto-cancellation?
Before the displayed auto-cancellation time:
Pay for the booking in full.
Switch from Booking hold to Credit limit when your remaining limit is sufficient.