RateHawk

Payments

How to book a hotel with payment at check-in?

How to use a promo code?

When should I pay for my bookings?

How do I pay for my bookings?

How to pay for additional services?

How to pay with your client’s card during booking?

How to generate a payment link for an already created booking?

What is Alipay?

The booking failed, but the amount was charged. What can I do?

Payment methods

Are taxes included in the room price?

Are the prices shown per guest or per room?

Do I have to pay extra for children?

In which currency do I pay for the booking? What exchange rate is used?

Can I add a deposit amount on my contract to pay with it for the future orders?

How to get commission for gross bookings?

Refund

Pricing

Can I disband a group invoice created by mistake?

How do I pay for multiple bookings with one single invoice?

Customer Invoice

Voucher with/without “Paid” Stamp

I have an overpay balance on my account, how can I use it?

How to top up Overpay?

Look through the useful information about documentation and your balance

Invoices, documents, and account balance

Find answers and get help from Intercom Support and Community Experts

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