What is Refundable Excess insurance?

When renting a car, the rental company charges an excess (or deductible) if the vehicle is damaged, stolen, or involved in an incident.

Refundable Excess Insurance reimburses this amount, helping to protect your client against unexpected costs and providing peace of mind during the rental.

The way to submit a Refundable Excess claim depends on the offer. The voucher and the “Full conditions of rental” section on the booking form explain which claim process applies.

Option 1: Support-assisted claims

If your booking requires a support-assisted claim, contact our support team to start the process. We’ll guide you through the claim steps, explain which documents are required, and help track your claim.

Option 2: Direct insurer claims

If your booking allows a direct claim, submit it using the claim link provided on your voucher and follow the insurer’s instructions.

Refundable Excess Insurance helps reduce the financial impact of excess charges (if the vehicle is damaged, stolen, or involved in an incident), gives travelers greater peace of mind, and provides reimbursement support even if the rental company charges the excess first.

It also helps both you and the travelers better understand the claim process and required documents before the trip begins.

Please note: Refundable Excess insurance is provided by a third-party insurer, which is why it may not appear in the rental company's system. If the customer already has this coverage and does not need any additional protection, they may decline any extra insurance offered at the counter, as it is not required for the vehicle handover or the rental agreement.

You can find details on submitting a Refundable Excess claim by clicking “Full conditions of rental” on the booking form. There you will see:

Refundable Excess claim instructions are also available on the voucher after booking.

Depending on your booking, you’ll typically need:

The exact list of required documents is available in the “Full conditions of rental” section on the booking form.

No. They work differently:

Zero Excess means that, in case of vehicle body damage or theft, the driver does not pay the excess amount. This option does not cover damage to windows, wheels, undercarriage, or roof.

Refundable Excess Insurance means that the driver may request reimbursement of the excess amount charged after vehicle body damage or theft, provided the required documents are submitted. This option may also cover damage to windows, wheels, undercarriage, and roof, depending on the applicable conditions.

Reimbursement depends on the terms of your policy, including eligibility, exclusions, and submitting all required documents within the specified timeframe.

Please review the voucher or “Full conditions of rental” section on the booking form to check the exact conditions that apply to the booking.