Insurance terms are determined by the provider and are included in the rate conditions. You cannot add insurance types at will, but you can use filters to find a suitable option.
Excess – client's liability limit in case of car damage.
Types of Insurance:
Basic with excess
Description: Limits the maximum amount a client pays in case of damage — this is known as the excess amount.
Example: If the maximum excess is €1,500, the client pays only €1,500 even if the damage amounts to €5,000.
Important: The insurance provider does not reimburse the excess amount. Additional insurance for windows and tyres can be purchased separately at the rental desk.
Refundable excess
Description: The insurance provider reimburses the client for the excess amount after the damage is repaired and proof of payment is provided. This option covers most vehicle parts, including windows, wheels, glass, and tires, providing broader protection.
Important: The rental company withholds the damage amount from the driver’s card — either the actual damage cost (if lower than the excess) or the full excess amount (if the damage equals or exceeds the excess). To receive a reimbursement from the insurance provider, the client must submit payment documents proving the amount was paid to the rental company.
Zero excess
Description: With this insurance, the driver has no excess to pay — it covers body damage and theft with zero excess. Coverage for wheels and glass may vary — check the full rental conditions to see what is included.
Additional insurance for windows and tyres can be purchased separately at the rental desk.
Important: The insurance provider covers all bodywork repair costs, eliminating unexpected expenses.
Full insurance option
Description: our most comprehensive protection plan yet. It implies zero excess and full coverage, whether for windows, tires, roof, or undercarriage.
Important: This insurance option removes financial liability in case of accidents, theft, scratches, or any other car damage.
What else should I know?
Any insurance type does not cover damage to the car interior. Clients are fully responsible for interior damage, including smoking-related damage.
For questions or assistance with collecting supporting documents, contact your Account Manager or customer support.