This can happen for a number of reasons. To be certain that you receive accurate information about your reservation, please try to provide to provide the hotel with the following details:
Dates of stay (check-in and check-out dates)
Guests' names
The room number and room type reserved
If you are checking the booking status less than two hours after it was made, the hotel might not have received the booking details in their system yet. It might take some time for the platform's and hotel's systems to align and for the hotel to receive the booking notification.
If the hotel is still unable to locate your booking using the information outlined above, please contact our Support Team by phone or email.
Please use a suitable phone number for your region, which you can find on our website:
Our Support team works 24/7 and is ready to help you at any time. They will contact the hotel on your behalf and clarify any questions about your reservation.