If you need proof of the hotel reservation from the hotel itself (e.g. for visa support), please contact our Support Team ([email protected] with the booking ID in the subject field) and we will contact the property to obtain the necessary paperwork.
Please note:
We cannot guarantee that the property will issue the requested documentation, nor can we guarantee it will be in a specific format, but we will do all we can to help. The reservation confirmation required for visa applications and other official purposes has to be issued by the property.