Non-refundable bookings must be paid for at the time of booking, if standard payment terms apply to your contract.

Refundable bookings must be paid for no less than 1 day before the free cancellation deadline via bank transfer, or at least 1 hour before the free cancellation deadline.

Inter-bank transactions may take two business days or more, so please email the payment confirmation to your account manager as soon as you have it to disable the auto cancel mode.

IMPORTANT! Please note that the system automatically cancels all unpaid refundable reservations 30 minutes before the end of the free cancellation deadline. Please do not wait until the last minute to avoid auto cancellation.

To check the booking’s cancellation deadline, please check the reservation details in “Orders”