Due to scheduled maintenance, the RateHawk platform is unavailable from 11:00 PM CEST on July 6 to 7:00 AM CEST on July 7. The platform services will resume once maintenance is complete. We are sorry for any inconvenience this may cause and would like to offer you a 3% promo code RH-ONLINE, valid for one hotel booking before July 14, 2026.
What services are unavailable during the maintenance window?
During the maintenance window, all RateHawk services are temporarily unavailable.
You will not be able to:
Search and create bookings
Modify existing bookings
Make payments
Access booking documents
Read and download invoices
Use API integrations
Manage cancellations through the platform
The platform services will resume once maintenance is complete.
What happens to my existing bookings?
Your existing bookings remain valid and are not affected by the maintenance.
Our Support team will remain available via WhatsApp and email throughout the maintenance. We will prioritize requests requiring immediate assistance for travelers during their stay or check-in.
Requests that require access to the RateHawk platform — such as amendments, refunds, compensations, or other booking updates — will be reviewed and processed as soon as the maintenance is complete.
Can I make or modify bookings during the downtime?
No, making, changing, and canceling bookings are temporarily unavailable during the downtime. You will be able to modify bookings after the maintenance period.
Can I make payments during the downtime?
No, payments are temporarily unavailable during the downtime. You will be able to make payments after the maintenance period.
Can I access booking documents during the downtime?
No, all documents, including invoices and vouchers, are temporarily unavailable. You will be able to access them after the maintenance period.
How can I contact support during the maintenance?
Our Support team will remain available throughout the maintenance via:
WhatsApp
Email: [email protected]
API Technical Support: [email protected]
During the maintenance window, we will prioritize requests requiring immediate assistance for travelers (for example, during check-in or an ongoing stay). All other requests will be reviewed and processed once the maintenance is complete.