We have contacted the hotel, and they say they don't have our reservation. What should we do?

This can happen for a number of reasons, but to try and get the right right away, please make sure that you provide:

  • dates of stay (check in and check out),
  • guests' names,
  • number and type of room booked.

If you are checking under two hours since the booking was made the hotel may not have received the information. It can take some time for the back-end systems to align and the hotel to be advised.

If the hotel is still not able to locate your booking with the information outlined above, please contact our Support Team on +357 251 23261, email: support@ratehawk.com

They work 24/7 and are ready to help you at any time, day or night.

They will contact the hotel on your behalf and clarify any questions you might have about your reservation.