If you need proof of the hotel reservation from the hotel itself (e.g. for visa support), please contact our Support Team ([email protected] with the booking ID in the subject field) and we will contact the property to obtain the necessary paperwork.

Please note that we cannot guarantee that the property will provide the requested documentation in any specific format or at all, but we will do all we can to help. The reservation confirmation required for visa applications and other official purposes has to be issued by the property.