We recommend that you make payment for at least 50% of the airplane tickets that you have booked (have at least 50% of your booked tickets issued). If you have over 50% of unpaid (canceled) bookings, managing airplane tickets at RateHawk may be partially or completely limited.
When is a booking considered to be canceled?
A booking is considered canceled if it has not been ticketed. To avoid a situation like this, pay attention to observing the time limit (the time period during which you are allowed to have your ticket issued). You can look it up in the upper right corner of the itinerary options box.
Important: cancellation statistics only count unpaid bookings. If you paid the ticket fare (had the ticked issued) and then you canceled the booking, this will not add up to the percentage of cancellations.
How many bookings can I cancel?
The maximum number of cancellations depends on the rules of a given airline. When booking with RateHawk we recommend that you pay for at least 50% of your booked tickets and count both the general statistics and the statistics for a given airline.
An example:
If, in the last 30 days, you have booked a total of 100 tickets on RateHawk, you must pay for at least 50 tickets. Furthermore, out of 40 tickets that you have booked with airline N, you must pay for at least 20.
What will happen if I exceed the limit?
It depends on how much you have exceeded the cancellation limit by, as well as on the total number of fare bookings:
if the number of excess cancellations is not critical (for example, 52% of cancellations), the account manager will contact the partner and inform them about the situation and possible consequences;
if the percentage of cancellations is crucially greater than allowed on a specific airline, the flight options by this carrier will no longer be visible to the partner in the search results on RateHawk
if the percentage of cancellations is crucially greater than allowed on all airlines, the flight booking options on RateHawk will no longer be available for the partner.
We are always ready to clarify matters in any situation and provide our reliable partners with full access to booking travel services. If you have any questions or need help with regard to managing airplane tickets, please contact your account manager.