This article delves into how the renewed loyalty program works on RateHawk.
Program conditions
Familiarize yourself with the essential terms and conditions that drive our loyalty program’s effectiveness:
1 point = 1 contracted currency unit.
Points can be used starting from the first booking.
To earn points, the booking must be paid within the timeframe shown in the booking profile in your online account.
How can I earn loyalty points?
Earning loyalty points with RateHawk is simple and rewarding. Here’s how you can start accumulating points from your very first booking:
Book a hotel on ratehawk.com.
Pay for the booking on time. Please note that bank transfers may take several working days to process, so initiating bank transfers in advance is advisable.
Wait for loyalty points to be credited: Either 2 days after the guest’s departure or 2 days after the payment due date, in case it is later than the check-out date.
How are loyalty points accrued?
Learn how loyalty points are systematically accrued and added to your account to enhance your future bookings:
The number of loyalty points earned for a booking is shown on the hotel page next to the “Book” button.
Loyalty points are not accrued for all rates. If the number of loyalty points is not visible, it indicates that points are not awarded for that rate.
In the “Orders” section, you can view how many loyalty points will be accrued for completed bookings.
How can I spend loyalty points?
When it’s time to redeem your loyalty points, keep these important rules in mind to ensure a streamlined and efficient experience:
Points can be used to pay for up to 100% of the booking cost.
You can redeem up to 400 points per calendar month*.
Points are valid for 730 days from the date of accrual.
* For contracts with the reporting currency in euros or the equivalent amount in your contract currency.
As before, you may use loyalty points to:
Pay for personal bookings.
Reduce prices when improving the room category for your clients.
Offer discounts to your clients.
How can I pay for a booking with loyalty points?
Follow these steps to efficiently use your loyalty points and make the most of your RateHawk bookings:
Open the booking page.
Select “Pay with points.”
Choose the number of points you wish to spend.
The payment amount will be recalculated, and you will only need to pay the remaining balance.
For gross payment, the points discount won't affect the final price. You will receive a refund equal to the number of points spent after your customer's trip, along with the commission for that month.
When you cancel a refundable booking partially paid by points, the points return to your account automatically.