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When do I get a refund on a cancelled order?
When do I get a refund on a cancelled order?
Updated over a week ago

If the booking was paid for by bank transfer and you are cancelling it without a penalty, then the refunded amount will be credited to your Overpayments balance on the same day.

If the booking was paid for by bank card and you are cancelling it without a penalty, then the refunded amount will be automatically credited to the bank card from which you made the payment. As a rule, it takes seven banking days for the sum to be refunded.

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