News & Promotions
Booking a hotel
- How do I book a hotel?
- Where can I check my bookings?
- Where can I download the voucher and invoice?
- How do I make a group reservation?
- What if I can’t find the requested hotel online?
- How can I make sure that the room I have booked has the exact type and number of beds that I need?
Booking air tickets
- How to pay for air tickets by bank transfer?
- How to pay for air tickets with a card?
- What are the exchange and refund rules?
- How to book a flight?
- How can I book flights with multiple destinations?
- How to book a flight for a child without an adult?
Booking transfers
- How to book a transfer?
- Making a booking
- How do I know that the customer's wishes will be fulfilled?
- How to make changes to the route after the booking has been made?
- What is the PIN-code? Where can the passenger find the PIN-code?
- How do I receive a transfer voucher?
Prices & Payment
- How to book a hotel with payment at check-in?
- How to pay for additional services?
- Refund
- How do I pay for my bookings?
- When should I pay for my bookings?
- How to top up my credit limit by credit card?
Special Tools
- Can I copy the information about the rate?
- Additional features of the RateHawk online account
- What is an overpayment, and how does it work?
- How does the pre-check service work?
- How can I download a reconciliation report?
- How do I prepare a Hotel selection for a client?
Profile settings
- What can I do in Profile Section?
- How to change the password?
- Commission Model
- How do I add Users?
- Where can I download a copy of my agreement?
- Where can I integrate my company logo on the voucher and the user-facing website?