We have introduced 2FA to ensure your account remains safe and secure. You might have some questions. We’ve collated some commonly asked questions to help you keep your account safe and enable 2FA.
How do I set up 2FA?
It couldn’t be easier to set up 2FA and start protecting your account. After logging in, you will see a banner suggesting you set up 2FA at login. If you are not ready to set up 2FA immediately, you can return to the setup later through the user settings following these next steps:
Navigate to My profile.
Scroll to the Security option and activate the 2FA setup switch.
Add your phone number.
Confirm setup by inputting the code sent to your phone on the website.
How do I change the phone number associated with the account?
It’s simple to change the phone number associated with your account and ensure you receive the code required to enable 2FA:
Click the Change button to update your phone number.
Enter the confirmation code sent to the previously specified phone number.
Add the new phone number.
Confirm the setup by entering the code sent to the new phone number.
How do I disable 2FA for my profile?
If you have chosen to set up 2FA and then wish to disable it, you can easily turn it off.
Deactivate the 2FA switch in your account.
Confirm the action by entering the code sent to the previously specified phone number.
How do I disable 2FA for all users or a specific user?
If you’d like to disable the setting for all users in the contract or a specific user (for example, if they no longer have access to their previous phone number), you must request your Account Manager.
How do I receive notifications of 2FA activation or setting changes?
In addition to the SMS with the code, information about connecting and changing 2FA settings will be sent to your registered email. Thus, if someone makes changes, an email will notify you of this action.
How does 2FA work?/In what cases is the additional code required?
If a user logs in from their familiar IP address and the system considers this login normal behavior for the user, they will not have to enter a code to confirm their login. In cases when the login is suspicious (for example, if it is from another computer or country), the system will ask to verify it, and the user must enter the code sent to the registered phone number.
How do I ensure 2FA is enabled and working?
If you enable 2FA but do not see a prompt upon login, it does not mean the function is not working. You can check by opening the site from a device that is not typical for their work. This should prompt a code to be sent and confirm the presence of 2FA.
Hopefully, this will help you enable two-factor authentication. If you have any other questions, please contact your Account Manager, who is always happy to help.